How we use personal data

TheRexo uses personal data to enable reliable and convenient transportation, delivery, and other products and services. We also use such data:

• to enhance the safety and security of our users and services
• for customer support
• for research and development
• to enable communications between users
• to send marketing and non-marketing communications to users
• in connection with legal proceedings

TheRexo does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.

We use personal data we collect:

1. To provide our services. TheRexo uses data to provide, personalize, maintain, and improve our services.

This includes using data to:

• create/update accounts
  
• enable transportation and delivery services (such as using location data to facilitate a pick up or delivery), features that involve data sharing (such as fare splitting, ETA sharing, and ratings and compliments), and accessibility features to facilitate use of our services by those with disabilities
  
• process payments
  
• track and share the progress of rides or deliveries

• create TheRexo travel itineraries and offer related services, such as rides to the airport, rental car reservations, or food deliveries.
  
• personalize users’ accounts. We may, for example, present an TheRexo Eats user with personalized restaurant or food recommendations based on their prior orders. Please see the section of this notice titled “Choice and transparency” to learn how to object to this use of personal data.
  
• facilitate insurance, vehicle, invoicing, or financing solutions
• perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.

TheRexo performs the above activities, including the collection and use of location data for purposes of these activities, on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.

2. Safety and security. We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:

• verifying users' identity and eligibility to provide transportation or deliveries, including through reviews of background checks, where permitted by law, to help prevent use of our services by unsafe drivers and/or riders.
  
  In certain regions, this includes TheRexo’s Real-Time ID Check feature, which prompts drivers and delivery persons to share a selfie before going online to help ensure that the driver or delivery person using the app matches the TheRexo account we have on file. Where permitted by law, this also includes performing facial verification of photographs submitted by users, or collected from public databases, to prevent identity-borrowing or to verify users’ identities.
  
• using data from drivers’ or delivery persons’ devices to detect unsafe driving behavior such as speeding or harsh braking and acceleration, and to inform them of safer driving practices. We also use data from delivery persons’ devices to verify the type of vehicles they used to provide deliveries.
  
• using device, location, user profile, usage, and other data to prevent, detect, and combat fraud. This includes identifying fraudulent accounts or uses of our services, preventing use of our services by unauthorized drivers or delivery persons, verifying user identities in connection with certain payment methods, and preventing and combating unauthorized access to users’ accounts.
  
• using user ratings, reported incidents, and other feedback to encourage compliance with our Community Guidelines and as grounds for deactivating users with low ratings or who otherwise violated such guidelines in certain countries.
  
• sharing information regarding serious driver or delivery person safety incidents or compliance with local regulations with third parties, including other companies who enable users to request or provide rides or delivery services, or intermediaries who collect and report such information for multiple companies, to prevent drivers or delivery persons who may pose a safety risk to the platform or its users from using TheRexo’s or those other companies’ services. We may also share with third parties, including those affected by such incidents, whether the incidents result in account deactivation.
  
• using ratings, usage and other data to prevent matching of riders and drivers for whom there is higher risk of conflict (for instance, because one user previously gave the other a one-star rating).

TheRexo performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users, and/or for purposes of the legitimate safety and security interests of TheRexo or other parties, including users and members of the general public.

3. Customer support. TheRexo uses the information we collect (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.

TheRexo performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.

4. Research and development. We may use personal data for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us make our services more convenient and easy-to-use, enhance the safety and security of our services, and develop new services and features.

TheRexo performs the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users in improving our existing services and features, or for purposes of TheRexo’s legitimate interests developing new services and features.

5. Enabling communications between users. For example, a driver may message or call a rider to confirm a pickup location, a rider may contact a driver to retrieve a lost item, or a restaurant or delivery person may call a delivery recipient with information about their order.

TheRexo performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.

6. Marketing. TheRexo may use personal data to market our services to our users. This includes sending users communications about TheRexo services, features, promotions, sweepstakes, studies, surveys, news, updates, and events. We may do so through various methods, including email, text messages, push notifications, in app communications and ads, and ads on third party platforms.

We may also inform users about products and services offered by TheRexo partners. For example, we may provide recommendations, promotions, or ads for TheRexo partners based on users’ past delivery orders. Although we inform users about products and services offered by TheRexo partners, we do not sell users’ personal data to, or share it with, such partners or others for purposes of their own direct marketing or advertising, except with users’ consent.

We may use the data we collect, including in combination with advertising partners’ data, to personalize and improve the marketing communications (including ads) that we send on and off TheRexo’s apps and websites, including based on user location, use of TheRexo’s services, and user preferences and settings. For example, we share user data (such as hashed email address, usage information, and device or user identifiers) with Facebook and TikTok to personalize and improve our ads for TheRexo’s services.

For information about how to opt out of certain marketing communications (including ads) from TheRexo and its advertising partners, please see the section titled “Marketing choices.”

We may also send users communications regarding elections, ballots, referenda, and other political and notice processes that relate to our services. For example, TheRexo has notified some users by email of ballot measures or pending legislation relating to TheRexo’s services in those users’ areas.

TheRexo performs the above activities on the grounds that they are necessary for purposes of TheRexo’s legitimate interests in informing users about TheRexo services and features or those offered by TheRexo partners, or on the basis of user consent. See the sections titled “Choice and transparency” and “Marketing choices” for information on your choices regarding TheRexo’s use of your data for marketing.

7. Non-marketing communications. TheRexo may use personal data to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products of TheRexo or its partners.

TheRexo performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users, or for purposes of TheRexo’s and it’s users legitimate interests in informing users about events that may have an impact on how they can use TheRexo services.

8. Legal proceedings and requirements. We may use personal data to investigate or address claims or disputes relating to use of TheRexo’s services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement.

TheRexo performs the above activities on the grounds that they are necessary for purposes of TheRexo’s legitimate interests in investigating and responding to claims and disputes relating to use of TheRexo’s services and features, and/or necessary for compliance with applicable legal requirements.

9. Automated decision-making

We use personal data to make automated decisions relating to use of our services. This includes:

• enabling dynamic pricing, in which the price of a ride, or the delivery fee for TheRexo Eats orders, is determined based on constantly varying factors such as the estimated time and distance, the predicted route, estimated traffic, and the number of riders and drivers using TheRexo at a given moment.
  
• matching available drivers and delivery persons to users requesting services. Users can be matched based on availability, proximity, and other factors such as likelihood to accept a trip based on their past behavior or preferences. Please see here for further information about our matching process.
  
• determining user ratings, and deactivating users with low ratings. In the European Union or where otherwise required by law, such deactivation occurs only after human review and/or the possibility to appeal. For more information about how ratings are determined and used, please see here for rider ratings, here for driver ratings, and here for delivery person ratings. Please also see the section below titled “Ratings look-up” for further information.
  
• flagging users who are identified as having engaged in fraud, unsafe activity, or other activities that may harm TheRexo, its users, and others. In some cases, such as when a user is determined to be abusing TheRexo’s referral program or has submitted fraudulent documents, such behavior may result in automatic deactivation, or in the European Union or where otherwise required by law, deactivation after human review.
  
• using driver location information, and communications between riders and drivers, to identify cancellation fees earned or induced through fraud. For example, if we determine by using such information that a driver is delaying a rider pickup in order to induce a cancellation, we will not charge the rider a cancellation fee and will adjust the amounts paid to the driver to omit such a fee. To object to such an adjustment, please contact TheRexo customer support.
  
• Using driver data (such as location, rating and gender) and rider data (such as rating, origin and destination) to help avoid pairings of users that may result in increased risk of conflict.

Click the links in this section for more information about these processes. To object to a deactivation resulting from these processes, please contact TheRexo customer support.

TheRexo performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users, or on the grounds that they are necessary for purposes of the legitimate interests of TheRexo, its users and others.